Overview
Ticket Panel is used by organizers, who pay for usage with Coins. This policy covers Coin purchases made from . Tickets, passes and parking bought by the public are sold by the organizer, not by us. See tickets bought from an organizer below.
Free Coins
The 1,000 free Coins every account starts with, and any promotional Coins, are free of charge and cannot be refunded or exchanged for cash.
Purchased Coins
- You can ask for a refund of unused purchased Coins within 3 days of purchase.
- Coins that have already been used for tickets, passes or parking are not refundable.
- If part of a bundle has been used, we refund the unused Coins at the per-Coin price you paid for that bundle.
- After 3 days, purchased Coins stay in your account and do not expire.
Failed or duplicate payments
If you were charged but your Coins were not added, or you were charged twice for the same order, write to us with the payment reference. Once we confirm it, we either add the Coins or refund the full amount.
Cancelling your account
There is no subscription to cancel. You can stop using Ticket Panel at any time. If you close your account within 3 days of a Coin purchase, the unused Coins from that purchase can be refunded as above.
How to request a refund
Email support@ticketpanel.in from the email address on your account with your order or payment reference and the reason for the request.
Approved refunds go back to the original payment method within 5 to 7 working days. The time your bank takes to show the credit may vary.
Tickets bought from an organizer
If you bought a ticket, pass or parking ticket for an event or venue that uses Ticket Panel, the organizer sold it to you and sets its refund rules. Please contact the organizer for cancellations and refunds. Payments for those tickets go to the organizer's own account, so we cannot refund them.
Contact
Questions about a refund? Email support@ticketpanel.in or use our contact page.